Call Center Agents in the Philippines
A call center agent in the Philippines, also known as a customer service associate or customer service representative, is a person who works in a call center.
Depending on the clients of the company they are working for, call center agents may be responsible for answering customer inquiries, selling products or services, providing directory assistance, booking flights or hotel reservations, following up on late payments, or following up on customers who have expressed their desire to cancel their subscription or membership to a particular service or product.
A sub-group of call center agents, Technical Service Representatives (TSRs), are responsible for assisting customers with computer-related concerns such as troubleshooting and account setup.
What course do I need to take to become a call center agent?
Since most, if not all, call center agents undergo training before they start taking calls, it usually doesn’t matter what course you took in college or if you haven’t even graduated yet as long as you have good communication and interpersonal skills.
There are companies, however, that prefer graduates of certain courses because of their perceived suitability to certain accounts. Some examples of these courses are:
- AB Mass Communication
- AB Journalism
- AB Communication Arts
- AB English
- BS Information Technology
- BS Computer Science
- BS Information Systems
- Contact Center Services NC II (TESDA Course)