Contact Center Services NC II in the Philippines
Contact Center Services NC II is a short TESDA course that will train you in interacting with customers and assisting them with their concerns over the phone.
Some examples of skills that you may acquire while enrolled in this course include:
- Communicating using the English language
- Making/receiving calls to/from customers
- Handling complaints
- Dealing with difficult customers
- Providing after-sales support
- Preparing documents based on conversations with customers
- Performing computer operation and internet navigation
Course Duration
Contact Center NC II takes a minimum of 356 hours to complete.
Admission Requirements
Basic requirements for this TESDA course include:
- Copy of NSO Birth Certificate
- Highschool or College Diploma
- Certified True Copy of Transcript of Records or Form 137
- Certificate of Good Moral Character
- 1×1 and/or 2×2 Pictures
What Graduates Have to Say:
Careers
Qualified graduates of Contact Center NC II can find employment either as a customer service representative or as a telemarketer.
Competency Assessment and Certification
Students enrolled in the Contact Center NC II course may be required to undergo a Competency Assessment before graduation. A National Certificate (NC II) will be issued to students who passed this assessment. You can find more information on assessments and certifications at the official website of TESDA.
Does this course available at tesda davao? Pls post where or what school can i enrol.. Thnks
Hi, Jen!
Unfortunately, right now there are no training centers in Davao listed on TESDA’s list of institutions authorized to offer this course. We’re not sure if there have been any recent changes to that list, though, so you might want to call the nearest TESDA office to be sure.
http://www.courses.com.ph/tesda-regional-provincial-district-offices/
where is “contact center services course” available to enroll and when will it start ?
Hi, Fernando!
Please refer to the link below for answers to TESDA-related questions.
http://www.courses.com.ph/tesda-courses-in-the-philippines-frequently-asked-questions/ 🙂
Does Contact Center Services NC II course available at Tesda Manila? Please post where can I enroll with this course.
Thank You!
Hi, May!
Thanks for visiting our site.
We’re sorry, but we’re not affiliated with TESDA, so we’re not so sure about that. It’s best if you’ll contact the TESDA office so they can answer that questionf for you.
http://www.courses.com.ph/tesda-regional-provincial-district-offices/
🙂
Hi, May!
Thanks for visiting our site.
We’re not sure if there’s a TESDA training center that offer this course in Manila. You can find the list of schools/training centers that offer this course on the page below, though.
http://www.tesda.gov.ph/inc/tvisearch.aspx?duration=Contact%20Center%20Services
🙂